Elegant Crystal

Terms and Conditions

Elegant Crystal ("we," "our," or "us") welcomes you to elegantcrystal.co.uk (the "Site"). By accessing or using the Site and purchasing crystal glass and decanter products from Elegant Crystal, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using the Site or making a purchase. If you do not agree to these Terms, please do not use the Site or purchase products from Elegant Crystal.

1. Product Information

1.1. Elegant Crystal offers a curated selection of crystal glassware and decanter products for sale on the Site. While we strive to provide accurate product information, including descriptions, images, and pricing, please note that product details may be subject to change without prior notice.

1.2. The colours of products displayed on the Site may vary depending on your monitor settings. We cannot guarantee that the colours displayed on your device will precisely match the actual colours of the products.

2. Ordering and Payment

2.1. By placing an order on the Site, you agree to pay the price listed for the products you purchase, plus any applicable taxes and shipping charges.

2.2. Elegant Crystal accepts various payment methods, including credit/debit cards, Google Pay, Apple Pay and PayPal. Payment processing is securely handled through our trusted payment gateway provider.

2.3. All orders are subject to availability. Elegant Crystal reserves the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

3. Shipping and Delivery

3.1. Elegant Crystal ships orders to addresses within the United Kingdom. Shipping options and delivery times may vary depending on your location and the shipping method selected at checkout.

3.2. Delivery times provided are estimates only and are not guaranteed. Elegant Crystal is not liable for any delays in delivery caused by shipping carriers or other factors beyond our control.

4. Returns and Exchanges

4.1. If you are not entirely satisfied with your purchase from Elegant Crystal, you may return the product(s) within 30 days of receipt for a refund or exchange, subject to our Returns Policy.

4.2. To initiate a return or exchange, please contact our customer service team at sales@elegantcrystal.co.uk for further instructions and assistance.

5. Intellectual Property

5.1. The content, design, and layout of the Site, including text, images, graphics, logos, and trademarks, are the exclusive property of Elegant Crystal and are protected by copyright and other intellectual property laws.

5.2. You may not reproduce, distribute, modify, or create derivative works of any content on the Site without the prior written consent of Elegant Crystal.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, Elegant Crystal shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or your purchase of products from Elegant Crystal.

7. Governing Law

7.1. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Contact Us

If you have any questions or concerns about these Terms or your purchase from Elegant Crystal, please contact us at info@elegantcrystal.co.uk.

These Terms and Conditions apply solely to purchases made on elegantcrystal.co.uk and are subject to change. Please check this page periodically for updates.

Return and Refund Policy

Thank you for shopping at Elegant Crystal. We want to ensure you are completely satisfied with your purchase. Please review our comprehensive Return and Refund Policy below to understand your rights and responsibilities when returning or seeking a refund for products purchased from elegantcrystal.co.uk.

1. Terms of Return:

You may return eligible items within 30 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as received.

2. State of Return:

Returned items must be unworn, unused, and undamaged.
Personalized or custom-made items may not be eligible for return unless they are defective or damaged upon receipt.

3. Reason for Return:

Eligible reasons for return include receiving a damaged or defective product, receiving the wrong product, or changing your mind about the purchase.

4. Process for Return:

Contact our customer service team at sales@elegantcrystal.co.uk to request a return authorisation (RA) number.
Securely package the item with the RA number clearly marked on the outside.
Ship the item back to us using a trackable shipping method.
Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.

5. Process of Refund:

Refunds will be issued to the original payment method used for the purchase.
The refund process typically takes up to 21 days business days after we receive the returned item.
Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution's policies.

6. Contact Details:

If you have any questions or need assistance with your return or refund, please contact our customer service team at sales@elegantcrystal.co.uk. We're here to help!

Legal Disclaimer: This Return and Refund Policy is subject to the laws and regulations of the United Kingdom. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Terms and Conditions

Return and Refund Policy

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