Elegant Crystal ("we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the website elegantcrystal.co.uk (the "Site") and purchase crystal glass and decanter products from Elegant Crystal. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
1.1. Personal Information: When you visit Elegant Crystal or make a purchase on the Site, we may collect personal information such as your name, email address, postal address, phone number, and payment details.
1.2. Device Information: Elegant Crystal may collect information about the device and browser you use to access our website, including your IP address, browser type, operating system, and device identifiers.
1.3. Usage Data: We may collect information about how you interact with our website, such as the pages you visit, the products you view, and your browsing preferences.
2. How We Use Your Information
2.1. Order Processing: We use your personal information to process orders, fulfill purchases, and provide customer support related to your Elegant Crystal purchases.
2.2. Communication: Elegant Crystal may use your contact information to send you transactional emails, order confirmations, shipping updates, and promotional communications about our crystal glass and decanter products and services.
2.3. Website Improvement: We use usage data and analytics to analyze trends, monitor website performance, and improve the user experience on our website.
3. Legal Basis for Processing
3.1. Elegant Crystal processes personal information for the performance of a contract (e.g., processing orders), compliance with legal obligations, legitimate interests (e.g., improving our services), and with your consent where required.
4. Data Sharing and Disclosure
4.1. We may share your personal information with third-party service providers who assist Elegant Crystal in operating our website, processing payments, fulfilling orders, and delivering products to you. We may also share your information in response to legal requests, to protect our rights or property, or to comply with applicable laws and regulations.
5. Data Transfers
5.1. If you are located outside of the United Kingdom, your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. By using the Site and providing your information, you consent to such transfers.
6. Your Rights
6.1. You have the right to access, correct, or delete your personal information stored on the Elegant Crystal website. You may also object to or restrict the processing of your personal information and request data portability. You can exercise these rights by contacting us at info@elegantcrystal.co.uk.
7. Data Retention
7.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Security Measures
8.1. Elegant Crystal takes appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security safeguards such as encryption, firewalls, and secure socket layer (SSL) technology to safeguard your data.
9. GDPR Compliance
9.1. Elegant Crystal complies with the GDPR and other applicable privacy laws. If you are located in the European Economic Area (EEA), we ensure that your personal information is processed lawfully, fairly, and transparently.
10. Contact Us
10.1. If you have any questions or concerns about this Privacy Policy or Elegant Crystal's privacy practices, please contact us at info@elegantcrystal.co.uk.
This Privacy Policy applies solely to information collected by elegantcrystal.co.uk and is subject to change. Please check this page periodically for updates.
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